Yes. Nothing is printed until you have seen it and said yes.

Your artist finishes the illustration within 12 hours and we email it to you. You can approve it, or reply and tell us what to change — the eyes, the coat, the background, the placement of the name. We would far rather redraw it now than have you open a parcel you do not love.

Please reply within 72 hours. If we do not hear from you we print the artwork as it stands, so your order is not left sitting in the queue. Once approved, it prints and ships within 1-2 business days.

Yes! Many of our portraits are available with one, two or three pets. If you would like more than 3 pets in a single portrait, please reach out to our support team at info@petgoghstore.com and we will help.

PetGogh is honored to create portraits in memory of pets who have passed. We work with customers to find the perfect photo out of the (potentially limited) photo choices you have. Please contact us at info@petgoghstore.com if you have any further questions.

Yes! We are happy to help with changes to your pet portrait order as long as you reach out to info@petgoghstore.com within 30 minutes of your order being placed. After 30 minutes, most changes — including address updates — can no longer be made. Please note that in some cases changes to orders may result in shipping delays.

Yes! We appreciate modern, simple design just as much as you do. If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box.

1.) The photo is taken in a well lit area — ideally without a filter and in natural lighting. 2.) Close up and head on, showing as much of the ears, head, neck and chest as possible. This lets us get a good crop of your pet's face. Photos of your pet laying down are not ideal. 3.) Avoid overhead or blurry photos. Review our Image Guidelines for more information.

Frame moulding size varies from 1" to 1.5" depending on your portrait size.

8x10 in (20.32 x 25.4 cm) — 10x12 in with frame
12x16 in (30.48 x 40.64 cm) — 14x18 in with frame
18x24 in (45.72 x 60.96 cm) — 20x26 in with frame

We offer limited edition backgrounds every season. Once the season has passed, those limited editions will never be available for purchase again. They are truly unique and collectable!

We offer a high quality digital file of your completed artwork as an add-on to any physical product. You will receive your file digitally once your order has shipped. Please note that we currently do not offer Digital Downloads as a standalone product.

Skip the Line is an optional add-on that pushes your custom portrait's artwork to the front of our artists' queue. By moving ahead in the queue, your artwork will be finished and on the way to you quicker than orders without this option. Please note that it does not change the shipping speed or transit time.

United States: a $10 flat rate under $100, and FREE shipping on orders over $100.

Everywhere else we ship: a $10 flat rate, whatever your order comes to. Free shipping is a US offer — international postage costs us the same on a large order as a small one.

See our shipping guide for the full details.

Due to the custom nature of our portrait products, we begin work on each order promptly after it is placed. To cancel an order you must email info@petgoghstore.com within 30 minutes of your order being placed and we will process a refund at our discretion. After 30 minutes it is not possible to cancel your order.

While we always strive to deliver your items together, occasionally one item in your order will be completed ahead of the others and shipped out first. For example, if you order a framed portrait and a phone case, the phone case may arrive separately.

Your feedback means a great deal to us. Open the product you ordered, scroll to the reviews at the bottom of the page and click Write a review. You can read what other pet parents have said on our reviews page.